Returns and complaints

Returns, withdrawal, and complaints

These rules apply to purchases from Boski Blask, operated by Viacheslav Khymych – Shablya, NIP 6762650082.

Right of withdrawal — 14 days

A consumer who purchases a standard, non-personalised product online may withdraw from the contract without giving a reason within 14 days of receiving the product. To meet the deadline, send an unequivocal statement before it expires to khymspzoo@gmail.com or by post to: ul. Reduta 30C/3, 31-421 Kraków, Poland.

Please include your full name, order number, the name of the returned product, and the date it was received. Providing a reason for the return is optional.

Returning the product

The product must be sent back no later than 14 days after informing us of the withdrawal, to:

Viacheslav Khymych – Shablya
ul. Reduta 30C/3
31-421 Kraków
Poland

The consumer bears the direct return cost unless the return results from damage, a seller error, or the goods not conforming to the contract. Because the artwork is delicate, it must be protected at least as carefully as it was for delivery.

Refund

We refund payments received, including the cost of the least expensive standard delivery method offered for the order, no later than 14 days after receiving the withdrawal statement. We may withhold the refund until the product is received or proof of return is provided. The refund is made using the same payment method unless the consumer agrees to another method that is free of charge.

The consumer is responsible for any reduction in value resulting from handling beyond what is necessary to establish the product’s nature, characteristics, and functioning.

Made-to-order artwork

The right of withdrawal does not apply to a non-prefabricated product made to the customer’s individual specifications or intended to meet individual needs — in particular artwork with a custom image, inscription, colour scheme, dimensions, or other personalisation accepted by the customer. This exception does not limit the right to complain about a damaged product or one that does not conform to the contract.

Complaints and damage

If a product is damaged, incomplete, different from the one ordered, or does not conform to the contract, contact khymspzoo@gmail.com with the order number, a description of the issue, and photos. The consumer may request repair or replacement and, where provided by law, a price reduction or withdrawal from the contract. Justified costs of repair, replacement, and transport are borne by the seller.

Model withdrawal statement

“I, [full name], hereby give notice that I withdraw from the contract of sale of [product name], order number [number], received on [date]. Please refund the payment in accordance with applicable law. Date and signature — required only for a paper form.”

Contact: khymspzoo@gmail.com, tel. +48 517 801 251.